How it works…
Set Tasks & Track Productivity
Assign new repair tasks to specific personnel at the touch of a button, for any job you currently have on site, across any of the key steps of your repair process. Assign VDAs, drivers, and technicians to specific tasks based on their real-time availability, and monitor their performance against key KPIs to identify any hold-ups in the process easily.
Integrated Kanban Board
When you assign a new task for a job within Onyx, it will automatically update the digital job card on the workshop Kanban board – which can be displayed in big-screen format on the shop floor to give your team full process visibility. When tasks are marked complete by your team-members, the job card will automatically move to the next stage of the process on the board, and notify the assigned team-member(s) instantly to begin the next step.
Instant Messaging for your Entire Team
The Onyx live chat feature lets you keep in touch with your entire team easily, and can be accessed from any device with access to the system – including on the mobile Technicians app. Message team members about specific tasks or jobs, and they’ll receive an instant notification, which references the unique job number – allowing them to understand your query and get back to you swiftly. Wherever you or your team are working from, live chat allows you to remain in constant communication for seamless task & process management.
Fully-Connected Technician Mobile App
The Onyx technician app lets your team manage their upcoming tasks on-the-go – with instant notifications as soon as they receive a new assignment. When they complete a task, it will update instantly in the BMS on your end, making it easy to get a real-time view of productivity and progression, wherever you or your team are working!
